Complaints & satisfied-customer guarantee
If something does not turn out as you expected, we want to know. With our satisfied-customer guarantee we put right any shortcomings at no extra cost – and in the event of damage, our insurance covers the compensation. Report your case and we will get back to you within two working days.
Insured work
Liability insurance of up to SEK 500,000 per assignment.
Satisfied-customer guarantee
For move-out cleaning we put right any remarks free of charge.
Fast handling
You get a response within 2 working days – often the same day.
Bohag 2010
We follow the industry standard terms for removals.
How the process works
- 1. You report the case via the form or by telephone.
- 2. An account manager contacts you within 2 working days.
- 3. We agree on a solution – a remedy or compensation.
- 4. You receive a confirmation that the case is closed.
Prefer to talk directly? Call 010-880 08 48 or email kundservice@primatjanster.se.
File a claim
Tell us what happened and we'll sort it out. The more you describe, the faster we can help you.
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